Terms of Service

1. Acceptance of Terms

By accessing or using Socialyra ("the Platform", "we", "us", or "our"), you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use the Platform. These Terms apply to Socialyra Automation — our AI-powered social media scheduling, content generation, and blog publishing platform.

2. Eligibility

You must be at least 18 years old to create an account and use Socialyra. By using the Platform, you represent that you meet this age requirement and that you have the legal capacity to enter into a binding contract. We reserve the right to verify eligibility and terminate accounts that do not comply.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials. You agree to (a) provide accurate and complete information during registration; (b) keep your password secure and not share it with third parties; (c) notify us immediately of any unauthorized use of your account; and (d) be responsible for all activity that occurs under your account, including orders placed, content published, and team members invited.

4. Services Description

Socialyra Automation is a subscription-based SaaS platform for scheduling social media posts, generating AI-powered content (captions, hashtags, blog posts, images), managing team workspaces, and publishing to connected social media accounts and blog platforms (WordPress, Ghost, Dev.to, and custom webhooks). All features described in these Terms apply to the Automation platform accessible at automation.socialyra.com.

5. Payments & Billing

Socialyra Automation uses a subscription billing model. Subscriptions are charged at the start of each billing period. Payment methods accepted include credit and debit cards and other methods shown at checkout. All amounts are denominated in USD.

Recurring charges are made automatically using your saved payment method unless you cancel before the next billing date. We are not responsible for payment processor outages or fees charged by your card issuer.

6. Refunds & Cancellations

You may cancel your Automation subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period — you retain full access until then. We do not offer pro-rated refunds for the unused portion of a billing period. Exceptions may be made at our discretion for documented technical failures on our part. See our Refund Policy at socialyra.com/refund for full details.

7. Automation Service — Specific Terms

When using Socialyra Automation, you are responsible for all content you publish, schedule, or generate through the platform. You grant Socialyra a limited licence to connect to and post on your behalf to social media accounts you connect. You may revoke this access at any time by disconnecting accounts. AI-generated content is provided as a starting point and may not always be accurate, appropriate, or error-free — review content before publishing. You are solely responsible for ensuring your published content complies with applicable laws and platform policies.

8. Prohibited Use

You may not use Socialyra to: violate any applicable law or regulation; promote violence, illegal activity, or harmful content; engage in fraud, impersonation, or deceptive practices; reverse-engineer, decompile, or attempt to extract the source code of the Platform; interfere with other users, services, or infrastructure; make false or misleading claims about service quality when reselling; use AI generation features to create defamatory, discriminatory, or copyright-infringing content; or automate actions that violate connected platforms' terms of service.

9. Integrations & Webhooks

Socialyra Automation provides OAuth connections to social media platforms and webhook/API integrations for blog publishing. These integrations must only be used to publish content you own or have rights to distribute. You may not use connected integrations to publish illegal, defamatory, or infringing content, or in ways that violate the terms of service of the connected platform.

10. Intellectual Property

The Socialyra name, logo, design, software, and content are the intellectual property of Socialyra and may not be copied, redistributed, or used without express written permission. Content you create, schedule, or publish through the Platform remains your property. You grant Socialyra a non-exclusive licence to process and transmit your content as necessary to provide the services.

11. Disclaimers & Limitation of Liability

SOCIALYRA IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOCIALYRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY IN ANY DISPUTE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 30 DAYS PRECEDING THE CLAIM.

12. Account Suspension & Termination

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms or engaged in fraudulent activity. Upon termination of an Automation subscription, your workspaces, scheduled content, and connected accounts will become inaccessible. Upon termination of a Growth account, remaining wallet balance may be forfeited if termination is due to Terms violations.

13. Changes to Terms

We may update these Terms from time to time and will notify registered users by email before material changes take effect. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by applicable law. Disputes shall be resolved through good-faith negotiation first, followed by binding arbitration if negotiation fails within 30 days.

15. Contact

If you have questions about these Terms, contact us at [email protected] or through our contact page at socialyra.com/contact.