Socialyra
Support available 24/7

We're Here to Help

Got a question, issue, or just want to say hello? Pick the fastest channel below — we aim to respond quickly on all of them.

Support Ticket

Fastest way to get help. Create a ticket from your dashboard and our team will respond within 24 hours (priority tickets within a few hours).

Open a Ticket

Email Support

Reach us at [email protected] for general inquiries. For order issues, the ticket system is faster as it links to your account.

Send Email

Telegram

Join our Telegram channel for updates and community support. DM us on Telegram for pre-sales questions.

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Standard Tickets
< 24 hours
Priority Tickets
< 4 hours
Urgent Tickets
< 1 hour

Common Support Topics

Order not starting or stuck

  1. 1Wait up to 30 minutes — queued orders process in order
  2. 2Check if your link is correct and the profile is public
  3. 3If still stuck after 1 hour, open a support ticket with your Order ID

Payment not credited to wallet

  1. 1Check blockchain explorer for transaction confirmation status
  2. 2Allow 15 minutes after blockchain confirmation
  3. 3If not credited after 30 min, contact support with your transaction hash

Order delivered less than ordered

  1. 1Partial completions trigger automatic proportional refunds
  2. 2Check your wallet — the refund may already be there
  3. 3For refill requests, use the Refill button on the order detail page

Want to cancel an order

  1. 1Go to your order detail page
  2. 2Click Cancel Order (available while PENDING or IN_PROGRESS)
  3. 3Refund is automatic and instant — check your wallet balance

API integration help

  1. 1Find your API key under Account → API
  2. 2Our API follows the standard SMM panel format
  3. 3Use action=services, add, status, balance — see full docs in-dashboard

Account or login issues

  1. 1Use Forgot Password on the login page to reset your password
  2. 2Check spam folder for password reset emails
  3. 3If you no longer have email access, contact support for verification

What to include in your support ticket

Including the right information helps us resolve your issue in the first reply — no back-and-forth needed.

Your registered email address
Order ID (e.g. cmqoawkoo0001...)
The service name and platform
The social media link you used
Exact issue description with timestamps
Screenshots if relevant

Send Us a Message

For order-specific issues, please use the in-dashboard ticket system so we can link your account automatically.