Refund Policy
Last updated: June 2026
Cancel any time from Settings → Billing. Access continues to the end of the paid period. No future charges.
We do not refund remaining days of a billing period. You retain full access until the period ends.
If a documented outage on our end prevents use of core features for more than 24 hours, contact us within 7 days for review.
How to cancel
Go to Settings → Billing in your Automation dashboard and click Cancel Subscription. The cancellation takes effect at the end of your current billing period. You keep full access until that date — nothing is cut off early.
After the period ends, your workspaces and scheduled content remain accessible in read-only mode for 30 days, then are permanently deleted. Export any data you need before that window closes.
Platform failure credits
If Socialyra experiences a verified outage that prevents you from using core features (scheduling, publishing, AI generation) for more than 24 consecutive hours, you may request a credit or partial refund. Contact support within 7 days of the incident with your account email and a brief description.
Credits are issued at our discretion for platform-side failures. Third-party social platform outages (Instagram down, Twitter API limits) are outside our control and do not qualify.
Payment method refunds
Approved refunds (e.g. accidental double-charge, platform failure credit) are returned to the original payment method. Processing typically takes 5–10 business days depending on your card issuer or payment provider.
Contact
For any refund or billing question, open a support ticket from your dashboard or email us at [email protected].